Refund policy
We want you to love your Boujee & Co purchase. If something isn’t quite right, we’re here to help.
Returns
You may request a return within 14 days of delivery.
To be eligible for a return, items must be:
- Unused and unworn
- In original packaging
- In the same condition as received (with proof of purchase)
Please note: Items sent back without first requesting a return will not be accepted.
To start a return, contact us at hello@boujeeandco.ca.
Returns must be sent to:
26 Sidney Rose Common, St Catharines, ON
L2T 0B3
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Earrings (for hygiene reasons)
- Sale/discounted items
- Gift cards
Restocking Fee
A $6 CAD restocking fee will be deducted from your refund for all approved returns.
This fee is waived if your item arrives damaged or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damages & Issues
Please inspect your order upon delivery and contact us within 48 hours at hello@boujeeandco.ca if your item is defective, damaged, or if you received the wrong item so we can make it right.
Exchanges
We do not offer direct exchanges at this time. The fastest way to get what you want is to return your item (if eligible), and once approved, place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, you’ll be automatically refunded to your original payment method (minus the $6 restocking fee, if applicable) within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@boujeeandco.ca.